World Wide Trims

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STORE AND PRODUCT INFORMATION

1 – Do you have a print catalog?
2 – How do I navigate the search box for products in your store?
3 – Do you have other trims available that are not showing in your online store?
4 – Are the colors shown true to the products?
5 – May I get a sample?
6 – I am trying to match a trim to my fabric. Can you help me?
7 – May I get more information about a particular item?

ORDERING INFORMATION

8 – Will my trim be shipped in one continuous piece?
9 – Is there a minimum order?
10 – Are all the items in stock?
11 – What is a put up?
12 – Will I be able to order more than what is listed in stock?
13 – Do you give discounts?
14 – May I change or cancel my order?
15 – What is your refund policy?
16 – Part of my order is wrong or missing.
17 – What is your policy on Special Orders?

SHIPPING INFORMATION

18 – How do you ship?
19 – Do you ship to a PO Box or APO address?
20 – When will my order ship?
21 – Do you ship internationally?
22 – Is my order insured?
23 – I have not received my order.

ACCOUNT INFORMATION

24 – Why do you need my email address when I place an order?
25 – Do you share your customer information with other sources?
26 – Is your site safe and secure?
27 – I forgot my login.
28 – I forgot my password.
29 – How do I edit my account information?
30 – How do I view my order history?

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